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How slot21 Handles Your Privacy

We keep this straightforward. When you create an account, deposit through DANA, OVO or GoPay, or reach out to our support channels, we collect certain data.

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DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Privacy is not a checkbox for us — it shapes how we build account flows, process payments, and store records. Here is what that looks like in practice across six areas that matter most when you trust a platform with your personal and financial details.

Data Encryption

All personal and financial data transmitted between your device and our servers uses TLS encryption. Whether you deposit via OVO on your phone or log in from a desktop browser, the connection is secured end to end.

Cookie Usage

We use cookies to keep you logged in, remember your device preferences, and understand which parts of the site you use most. You can clear cookies from your browser settings at any time without losing your account.

Account Security

Your slot21 account is protected by your password and OTP verification sent to the phone number linked to your DANA, OVO or GoPay wallet. We never store your e-wallet PIN on our side.

Data Retention

Transaction records tied to DANA, OVO or GoPay deposits are retained for the period required by applicable regulations in your jurisdiction. Session and browsing data is purged on a rolling cycle.

Third-Party Sharing

We share data only with payment processors to complete your transactions and with authorities where local law compels disclosure. No selling, no ad networks, no data brokers. Your information stays within operational boundaries.

Your Rights and Requests

You can request access to, correction of, or deletion of your personal data at any time through live chat or email. We aim to action valid requests promptly and confirm completion back to you directly.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have questions about how your personal information is handled, want to request a copy of your data, or need something corrected or deleted, we have clear paths for you. Our support team handles privacy-related queries with the same priority as account issues — no waiting in a separate queue.

Team online

Live Chat

Open the live chat widget from any page on slot21. Tell the agent your request is privacy-related and they will route it to the data team. You can do this from your phone or desktop browser without switching apps.

Email Request

Send a message to our support email with the subject line containing your account ID and the word privacy. We respond to data requests within the working week and confirm receipt so you know it is being handled.

Account Settings

Inside your slot21 account, the settings panel lets you view what data we hold, update contact details, and toggle marketing communication preferences directly without contacting support.

What This Privacy Policy Covers

slot21 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy applies to every interaction you have with slot21 — from the moment you open an account through your browser or mobile device, to each deposit you make via DANA, OVO or GoPay, and every message you send our support team. We collect personal information

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you provide directly: your name, email address, phone number, and payment identifiers linked to your chosen e-wallet. We also gather technical data automatically, including your device type, operating system, IP address, and session timestamps. Why do we need this? Account verification, transaction processing, fraud prevention, and
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improving how our platform works for you. We do not sell your personal data to third parties. We share information only when required by applicable law in your region, or with payment processors (DANA, OVO, GoPay) strictly to complete your transactions. Your data is stored on
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encrypted servers, and access is limited to authorised personnel who need it for operational purposes. Retention periods depend on the type of data — transaction records are kept as long as regulatory obligations in your jurisdiction require, while session logs are purged on a shorter cycle.
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If you are in Bandung or anywhere else we serve, the same standards apply uniformly. Availability of our services depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data at slot21

Below are questions we hear most from account holders about how their information is collected, used, and protected. If your question is not here, reach out through live chat or email and our team will clarify.

We collect your name, email, phone number, and the e-wallet identifier you use for DANA, OVO or GoPay. We also record your device type and IP address for security verification during login.

No. Your e-wallet PIN is entered inside your own payment app and never passes through our servers. We only receive a transaction confirmation token from the payment processor once the transfer completes.

We retain transaction records for as long as applicable regulations in your region require. Once the retention period ends, records are securely deleted. You can request a copy of your history at any time before that.

Yes. Send a data deletion request through live chat or email with your account ID. We will verify your identity and process the request. Some data may be retained if local law requires it, but we will tell you exactly what and why.

We do not sell or share your data with advertisers or data brokers. Information is shared only with payment processors to complete deposits and withdrawals, and with legal authorities if compelled by local law.

We use session cookies to keep you logged in and analytics cookies to understand site usage patterns. You can disable non-essential cookies through your browser settings. Disabling session cookies may require you to log in again each visit.

Every transaction between your device and slot21 is encrypted with TLS. The payment data travels from your e-wallet app to the processor and back without being stored in plain text on our platform at any point.

If we detect unauthorised access to personal data, we will notify affected account holders through the email and phone number on file. We will also outline what steps we are taking and what you should do on your end.

Log into your slot21 account, open the settings panel, and edit your contact information directly. Changes to your phone number may require OTP verification to confirm the new number is yours.

The core policy applies uniformly to all account holders. However, specific data retention periods and your rights to request deletion may vary based on the laws applicable in your region. We note those differences where relevant.

How slot21 Handles Your Privacy

How We Protect and Manage Your Information

How to Reach Us About Your Data

Live Chat

Email Request

Account Settings

Common Questions About Your Data at slot21

01 What personal data does slot21 collect when I open an account?

02 Does slot21 store my DANA, OVO or GoPay PIN?

03 How long do you keep my transaction history?

04 Can I ask slot21 to delete my personal data?

05 Does slot21 share my information with advertisers or third parties?

06 What cookies does the site use and can I disable them?

07 How is my data protected during a DANA or GoPay deposit?

08 Will slot21 notify me if there is a data breach?

09 How do I update my personal details like email or phone number?

10 Does this privacy policy apply differently depending on where I am?

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